top of page

Devon Built Store Policy

Shipping & Delivery

Your order will be shipped via UPS or USPS. Once shipped, you should receive your package in 3-5 days. Orders received over the weekend and on holidays will be processed the following business day. A shipping notification email will be emailed to you once the order has shipped so that you can track your order. Please allow up to 14 days for your order to be processed. If you do not receive your order within the time frames above, please get in touch with Customer Service using the form on the Contact page or send an email to admin@devonbuilt.com.

We are not responsible for stolen packages. If the carrier tracking confirms your order was delivered, we will not replace your order free of charge. 

Returns & Exchanges

If you don’t receive your confirmation email after ordering/shipment please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, return to the store, navigate to the “Customer Support” page, and submit your question through our form.

 

Exchange for a different Size

We welcome all exchanges! Any item you want to exchange for another size or style must be in new, unused, unworn, or unwashed condition. The customer is responsible for shipping it to Devon Built and shipping charges for the new product.

Devon Built

46958 Gratiot

Suite 263

Chesterfield, MI 48051

 

Please include a copy of your invoice or a note with your name, address, and telephone number. Also, write the size you need on the invoice or note. No return authorization is required for a size exchange.

You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange and what size you would like.

If you receive an item that is damaged or incorrectly shipped by us, please get in touch with Customer Support immediately at devonbuilt@gmail.com

Refunds

All sales are FINAL, and no refunds will be issued.  However, exchanges are welcome in accordance with the terms set forth in the previous section.

How do I contact customer service?

You can contact us at the “Contact” page or by email at devonbuilt@gmail.com

Incorrect Addresses:  

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. The customer is liable if the tracking number shows the package was delivered.

Customers are responsible for ensuring they have entered the correct delivery address at checkout. Your items will be sent to the exact delivery address stated on your order, and if this is incorrect, we unfortunately cannot reimburse you if your order does not make its way to you.

Return to Sender Orders:

We will email you if your order has been returned to us due to an incorrect address entered at checkout. You will have 30 days to respond to the email or contact us about your missing package. If we do not hear back from you within 30 days from our first email sent to you, your order will be automatically void.

bottom of page